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leisure-net.org

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The Team

Mike Hill - Managing Director

This e-mail address is being protected from spambots. You need JavaScript enabled to view it Mike has worked in the leisure industry for over 20 years and has senior management experience in both private and public sectors covering health and fitness, ice rinks, pools and food and beverage.

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David Albutt - Business Development Director

This e-mail address is being protected from spambots. You need JavaScript enabled to view it Over the 35 years that David has been working in the delivery of cultural services he has been invloved in a wide range of award winning projects.

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Alison Dack - Information and Research Co-ordinator

This e-mail address is being protected from spambots. You need JavaScript enabled to view it A BA (Hons) Graduate, Alison joined Leisure-net Solutions in 2000. A member of the Market Research Society, she comes from a background in tourism management.


Alison has extensive experience of data management and analysis, and of organising and supervising field research teams. She manages our nationwide network of street interviewers, in-centre interviewers and mystery visitors.

Her key areas of responsibility are:

  • Customer Insight Programmes
  • supervising research projects
  • inputting and analyzing field research data
  • the production of reports for clients
  • HAFOS
  • email-Focus
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Sarah Forster - Tele-research Co-ordinator

This e-mail address is being protected from spambots. You need JavaScript enabled to view it Sarah comes from a background in travel consultancy and market research.

Sarah supervises all telephone based research. She has experience in the collection of feedback from users and members of leisure centres and health clubs, from leisure industry organisations and trusts and she manages our mystery call programmes.

Her key areas of responsibility are:

* organisation, implementation and management of call-Focus™ projects
* mystery call programmes
* supervising telephone interviewing teams



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Sarah Gilvey - Office Co-ordinator

This e-mail address is being protected from spambots. You need JavaScript enabled to view it Sarah has the responsibility of running all aspects of the Leisure-net office on a day-to-day basis. Sarah is a point of contact for clients and researchers alike and is also responsible for the support Leisure-net provides to sporta and CLOA. Sarah has recently taken on the financial accounts for Leisure-net and is available if you have any invoice queries.

This support includes sending out general information requests on behalf of members, the sporta ezines and the organisation of events such as the sporta/CLOA General Meetings and Seminars.


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Clare Anderson - e-Focus Co-ordinator

Clare is responsible for the organisation, implementation and production of reports from our clients e-Focus surveys

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Case Studies

  • Hertsmere Leisure
    10.07.09
    ...
  • Support for Pendle Leisure Trust’s spa concept at Pendle
    09.07.09
    The word is that the spa is the next big thing; but what does this mean for...
  • Green Light for Uni's
    09.07.09
    The University of Surrey, UniS, has found almost universal support from a...

News Items

  • Net Promoter Score
    02.07.10
    The Net Promoter Score – The Ultimate Question for your...
  • DC Leisure Invest in Customer Insight
    01.07.10
    DC Leisure have renewed their Customer Insight Contract with Leisure-net for...
  • Measuring the Contribution of Culture and Sport to Outcomes
    01.07.10
    Work by Leisure-net has been referenced in the IDeA report that looks at...
  • SIBEC UK 2010
    14.06.10
    Leisure-net will once again be a strategic partner to SIBEC Europe and their...
  • Leisure-net Releases Second Price and Promotions Comparison report
    14.06.10
    Leisure-net Solutions’ releases second Price and...