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Case Studies

  • Perfect storm or great opportunity?
    01.12.10
    ...
  • The Ultimate Question?
    30.11.10
    Mike Hill takes a look at the potential of the Net Promoter...
  • Hertsmere Leisure
    10.07.09
    ...
  • Green Light for UniS
    09.07.09
    The University of Surrey, UniS, found almost universal support from a...

News Items

  • Industry’s biggest customer service survey reveals low levels of satisfaction
    24.04.12
    The industry’s biggest customer service survey, carried out by Leisure-net...
  • Buzz as BEE customer training programme gets new owner and director
    27.03.12
    BEE, the industry’s leading ‘peer to peer’ customer experience...
  • Operators losing potential new members due to poor telephone response
    27.03.12
    Many operators could be driving away potential new members as a result of...
  • Top ten customer insights from over 10 years research
    28.11.11
    The following insights are based on a broad range of research among users...
  • Sector enouraged to take part in biggest survey based on Net Promoter Score
    22.11.11
    A 2010 survey which revealed shockingly low consumer perception of the...