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Case Studies

  • Perfect storm or great opportunity?
    01.12.10
    ...
  • The Ultimate Question?
    30.11.10
    Mike Hill takes a look at the potential of the Net Promoter...
  • Hertsmere Leisure
    10.07.09
    ...
  • Support for Pendle Leisure Trust’s spa concept at Pendle
    09.07.09
    The word is that the spa is the next big thing; but what does this mean for...
  • Green Light for Uni's
    09.07.09
    The University of Surrey, UniS, has found almost universal support from a...

News Items

  • Top ten customer insights from over 10 years research
    28.11.11
    The following insights are based on a broad range of research among users...
  • National call-Focus Survey 2011
    25.11.11
    Things getting worse on the...
  • Operators encouraged to take part in industry’s biggest
    22.11.11
    A 2010 survey which revealed shockingly low consumer perception of the...
  • FAD Interim Report Presentation
    15.11.11
    Mike Hill recently presented on the findings of an important piece of...
  • Leisure-net and The Hideaways Club
    26.10.11
    Leisure-net are delighted to announce they have signed a 12 month contract...