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Partners

Big Fish PR

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Big Fish PR is a company specialising in public relations for the health and fitness industry.  Current clients include Leisure-net Solutions, sporta, Precor and Gladstone/MRM, as well as Quest & NBS, Right Directions, Courtneys, CK Academy and Createability.

Abigail Harris, MD of Big Fish PR, began her career as a journalist.  She is well known in the health and fitness industry for her role at the Fitness Industry Association, where she spent five years heading up the Media Relations department and running campaigns such as Commit to Get Fit and Adopt a School.

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Big Wave Media

Big Wave Media

Big Wave Media provides creative marketing and public relations solutions for the sport, leisure, arts and entertainment sectors.

Big Wave Media offers a range of tools to create and implement attention-grabbing promotions, public relations and marketing - from research, planning and design to implementation and delivery. In addition Big Wave Media also offers industry-leading graphic and web design and competitive print production.

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FIA

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Leisure-net Solutions is the sectors leading provider of Customer Insight and Market Intelligence services. Leisure-net will offer IOU members a 15% discount on the price of all our core Customer Insight services. These include:

  • Mystery shops
  • Mystery calls
  • Customer Experience Surveys
  • Staff attitudinal surveys
  • Non user surveys

All our services use web based reporting to make analysis extremely user friendly by the business, helping to impact directly on the bottom line.

 

 

Fitpro

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Lesley Aitken, International Trainer for Fitpro Business, has helped thousands of people to apply simple - yet - profoundly - effective ways to customer service success as well developing sales skills to enable salespeople to take the expressway to mind blowing sales results.

Something for FREE!

Monthly Fitpro "Sales School" Mini Tutorials

And lets get going...

Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to receive your FREE  Monthly Sales Mini Tutorials.

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Max Associates

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Delivering local authority leisure consultancy, we have extensive experience within leisure, cultural, public realm and educational sectors. We specialise in the development of leisure and cultural strategies, feasibilities studies, leisure and cultural contract procurement and facility development.  We are able to respond to individual client needs and to deliver high quality consultancy and project management. 

 
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New Horizons

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New Horizons is an independent business consultancy, committed to providing honest, practical and innovative advice. We undertake a wide range of assignments for commercial, public and third sector clients. Founded in 1992, our experience is valued, with 17 years' heritage in the sport, leisure and culture markets.

The scope of our work is the operation, management and performance improvement of our Clients' businesses.

 

Right Directions

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In September 2004, Caroline Constantine & Joe Ryan created Right Directions to provide a dynamic, realistic & alternative way of providing Quality Management and Health & Safety support to organisations in the Sports and Leisure Industry. Over the years our client base has developed and we now work closely with private organisations, local authorities, contract management organisations and a network of Sports & Leisure trusts around the UK.

Our client portfolio includes short-term and long-term contracts. Right Directions is all about providing 'quality support' to meet business needs and we achieve this by working with people in a relaxed atmosphere. They enjoy what we do as much as we enjoy visiting them. From this we all benefit!

We believe by working in partnership with Right Directions will bring significant benefits to your organisation, such as:

  • Savings on payroll; employing a team of Quality and Health & Safety professionals could cost up to £100k per annum.
  • A wide range of expertise in Quality, Health & Safety and Swimming Pool Safety Management systems
  • On top of this, we can bring a lot more expertise than organisations can provide themselves as we have over 50 years experience from Front of House operations to senior management! 

     

 We aim to provide our clients with an assured service, giving confidence in the quality of our advice.  Our growth and reputation throughout the UK continues to exceed our expectations, which has enabled us to continuously develop a range of realistic and affordable management and support services to and for the Sports and Leisure Industry, specifically tailored to meet your needs. Ultimately helping us to reach our aim, and that is to help you!

 

 

 

Tickling Trout

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Tickling Trout has been formed to assist businesses in getting their message to their clients and prospects in email form.

Our service is an end to end process covering design, data management, campaign delivery and on-line / real-time reporting.

Our campaigns will help you hone your message, drive traffic to your website and measure the results by providing detailed intelligence on campaign outcomes.

 

Case Studies

  • Perfect storm or great opportunity?
    01.12.10
    ...
  • The Ultimate Question?
    30.11.10
    Mike Hill takes a look at the potential of the Net Promoter...
  • Hertsmere Leisure
    10.07.09
    ...
  • Support for Pendle Leisure Trust’s spa concept at Pendle
    09.07.09
    The word is that the spa is the next big thing; but what does this mean for...
  • Green Light for Uni's
    09.07.09
    The University of Surrey, UniS, has found almost universal support from a...

News Items

  • Top ten customer insights from over 10 years research
    28.11.11
    The following insights are based on a broad range of research among users...
  • National call-Focus Survey 2011
    25.11.11
    Things getting worse on the...
  • Operators encouraged to take part in industry’s biggest
    22.11.11
    A 2010 survey which revealed shockingly low consumer perception of the...
  • FAD Interim Report Presentation
    15.11.11
    Mike Hill recently presented on the findings of an important piece of...
  • Leisure-net and The Hideaways Club
    26.10.11
    Leisure-net are delighted to announce they have signed a 12 month contract...