Leisure-net carries out its National call-Focus Survey annually in September/October. In has become the benchmark survey for the industry in terms of quality of telephone answering, over 200 “mystery telephone enquiries are made to around 80 centres/clubs run by a cross section of 20 of the top operators from the private, trust and public sectors. Last year Leisure-net compared the performance of the different sectors against each other as well as looking at the industry as a whole.
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