visit-Focus™ is the industry’s leading web-based mystery shop service for leisure operators and suppliers who need to monitor, measure and improve their customer experience.
Like Call-Focus, visit-Focus™ is a service provided by Leisure-net on annual contracts where our experienced mystery shoppers ring and then visit your centres or clubs, making membership (or general) enquiries. We recommend that we visit each centre, club or call centre at least 3-4 times over a 12 month period. The results of the individual visits, together with the centre and group summary are graphically displayed on your own web based reporting site within 1 week of the visit.
Visit-Focus™ allows you and your management team to cost monitor the service you are providing in real life situations, giving you great qualitative feedback to encourage and train staff to improve.