The best determinator of customer satisfaction is staff satisfaction. You cannot hope to get staff to deliver great customer service unless they are trained appropriately and well motivated. Leisure-net are the leading supplier of staff attitudinal surveys to leisure operators, and have developed national industry benchmarks for key indicators such as satisfaction with training and employer recommendation levels.
Our e-Focus Staff surveys are delivered on-line making them paperless and anonymous. We usually achieve a 70% completion rate and provide analysis based on site and job role. We believe understanding the attitudes and perceptions of your staff around such things as customer service, leadership, delegation and health and safety is an essential pre-requisite to a developing an customer centric service culture.