The National Benchmarking Survey or NBS, as it is called, is the national scheme developed and approved by Sport England to help leisure centres measure and compare the service they provide to their community. It involves carrying out 350 interviews with customers over a 10 days period using a standardised questionnaire. The survey include questions about each individual centre, covering areas such as catering facilities, cleanliness, good facilities for the community, and accessibility. Results are analysed by Sheffield University and they then produce a report with national benchmarks.
Leisure-net is the industry’s leading provider of NBS Fieldwork services. We provide operators with a team of expert researchers to carry out the 350 interviews, ensuring that the approved procedures are followed and the information gathered is as accurate and robust as possible. We are the approved provider for leading operators such as DC Leisure, Leisure Connection and Fusion Leisure.