Email/web enquiries now account for up to 25% of customer/membership enquiries, and yet our research shows that as few as 10% of these emails are responded to in a timely and professional manner. Leisure-net now offer a “mystery email” service to complement our calls and shops. We email your sites on a regular basis using ghost email accounts and report back to you on the speed and quality of their response. All results are reported back using the same web based reporting suite as our visit and call-Focus service.
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Customer Insight email-Focus
Customer Insight email-Focus
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Case Studies
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Perfect storm or great opportunity?
01.12.10
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The Ultimate Question?
30.11.10
Mike Hill takes a look at the potential of the Net Promoter...
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Hertsmere Leisure
10.07.09
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Support for Pendle Leisure Trust’s spa concept at Pendle
09.07.09
The word is that the spa is the next big thing; but what does this mean for...
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Green Light for Uni's
09.07.09
The University of Surrey, UniS, has found almost universal support from a...
News Items
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Top ten customer insights from over 10 years research
28.11.11
The following insights are based on a broad range of research among users...
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National call-Focus Survey 2011
25.11.11
Things getting worse on the...
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Operators encouraged to take part in industry’s biggest
22.11.11
A 2010 survey which revealed shockingly low consumer perception of the...
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FAD Interim Report Presentation
15.11.11
Mike Hill recently presented on the findings of an important piece of...
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Leisure-net and The Hideaways Club
26.10.11
Leisure-net are delighted to announce they have signed a 12 month contract...