Email/web enquiries now account for up to 25% of customer/membership enquiries, and yet our research shows that as few as 10% of these emails are responded to in a timely and professional manner. Leisure-net now offer a “mystery email” service to complement our calls and shops. We email your sites on a regular basis using ghost email accounts and report back to you on the speed and quality of their response. All results are reported back using the same web based reporting suite as our visit and call-Focus service.
You are here:
Home 
Customer Insight email-Focus
Customer Insight email-Focus
email-Focus
Case Studies
-
Hertsmere Leisure
10.07.09
...
-
Support for Pendle Leisure Trust’s spa concept at Pendle
09.07.09
The word is that the spa is the next big thing; but what does this mean for...
-
Green Light for Uni's
09.07.09
The University of Surrey, UniS, has found almost universal support from a...
News Items
-
Net Promoter Score
02.07.10
The Net Promoter Score – The Ultimate Question for your...
-
DC Leisure Invest in Customer Insight
01.07.10
DC Leisure have renewed their Customer Insight Contract with Leisure-net for...
-
Measuring the Contribution of Culture and Sport to Outcomes
01.07.10
Work by Leisure-net has been referenced in the IDeA report that looks at...
-
SIBEC UK 2010
14.06.10
Leisure-net will once again be a strategic partner to SIBEC Europe and their...
-
Leisure-net Releases Second Price and Promotions Comparison report
14.06.10
Leisure-net Solutions’ releases second Price and...