call-Focus™
Call-Focus™ is the industry’s leading web-based telephone mystery shop service for leisure operators and suppliers who need to monitor, measure and improve their call handling services.
Call-Focus is a service provided by Leisure-net on annual contracts where our experienced mystery shoppers ring your centres or clubs, making membership (or general) enquiries. We recommend that we ring each centre, club or call centre at least 2-3 times over a period of a week and we do this at least every quarter. All the calls are digitally recorded and the results of the individual calls and a centre and group summary are immediately graphically displayed on your own web based reporting site, which you can access with your own unique password.
It allows you and your management team to cost effectively monitor and measure on a regular basis how well your telephones are getting answered and then to use the results to encourage and train staff to improve. You can see month on month comparisons as well as benchmark site against site or externally against other operators.