The following insights are based on a broad range of research among users and non-users of leisure, health and fitness facilities. Our extensive database provides important benchmarks from which we can develop key messages to the sector. This includes on-going work with multi-site operators, our national Net Promoter Survey, user research across hundreds of sites and regular one-off research assignments for councils, trusts and others. To read more on what customers and prospects want, and how we are meeting these needs, click here
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Top ten customer insights from over 10 years research
Leisure-net creates a buzz with new online approach
Telephone manner getting better says new National call-Focus Survey
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Outdoor Fitness: Report available for download
Leisure-net's Predictions for 2013
“Sector confidence rises, but key challenges...