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Top ten customer insights from over 10 years research

The following insights are based on a broad range of research among users and non-users of leisure, health and fitness facilities - from on-going work with multi-site operators, to 2010’s national Net Promoter Survey, to user research across hundreds of sites.  To read more on what customers and prospects want, and how we are meeting these needs, click here

 

Case Studies

  • Perfect storm or great opportunity?
    01.12.10
    ...
  • The Ultimate Question?
    30.11.10
    Mike Hill takes a look at the potential of the Net Promoter...
  • Hertsmere Leisure
    10.07.09
    ...
  • Support for Pendle Leisure Trust’s spa concept at Pendle
    09.07.09
    The word is that the spa is the next big thing; but what does this mean for...
  • Green Light for Uni's
    09.07.09
    The University of Surrey, UniS, has found almost universal support from a...

News Items

  • Top ten customer insights from over 10 years research
    28.11.11
    The following insights are based on a broad range of research among users...
  • National call-Focus Survey 2011
    25.11.11
    Things getting worse on the...
  • Operators encouraged to take part in industry’s biggest
    22.11.11
    A 2010 survey which revealed shockingly low consumer perception of the...
  • FAD Interim Report Presentation
    15.11.11
    Mike Hill recently presented on the findings of an important piece of...
  • Leisure-net and The Hideaways Club
    26.10.11
    Leisure-net are delighted to announce they have signed a 12 month contract...