Leisure-net are delighted to announce they have signed a 12 month contract to work with leading global property company The Hideaways Club. The Club specializes in the equity ownership and management of two international investment Funds. Membership of the first Fund, the Classic Collection, offers Members the opportunity to invest in and exclusively enjoy an entire portfolio of luxury villas and chalets throughout Europe, Africa, Mauritius and South East Asia ultimately targeting 100 properties globally and 600 Members.
In June this year the company launched its second Fund, the City Collection, a portfolio of luxurious two/three bedroom apartments which provide Members with a new way to enjoy an unrivalled and luxurious city lifestyle in cities as diversified as New York to Bangkok and Paris to Singapore with ultimately 120 apartments world wide. Leisure-net will be providing regular Member insight surveys to The Hideaways Club including the use of Net Promoter Score (NPS) as a key customer service mix.
Donald Watt, Operations Director at The Hideaways Club, commented, “ We currently offer a very high level of service to our Members and in the pursuit of excellence wanted to take it up a notch. The new online Post Visit Feedback surveys which Leisure-net are now providing give me instant feedback from every Member staying in our properties, while NPS gives us a great view of member satisfaction and loyalty to the brand, and how likely they are to recommend us to friends and colleagues.”