Greens Health and Fitness run 15 quality health clubs across the UK, and for the last 4 years have used Leisure-net to develop and run their Customer Insight programme across all of their sites. Their programme includes mystery shops and calls, carried out frequently throughout the year, with feedback and results being presented on-line via our web based reporting system.
"Leisure Net offers us the opportunity to get a real insight into the experiences our prospective members receive. Additionally, the ability to review feedback and listen to the recorded calls online equips our Managers with the information needed to develop the capabilities of our teams and informs our strategy."
Jackie Kiley – Group HR Manager