Our clients include some of the leading operators and professional organisations in the active leisure and cultural services sector. Here is just a selection of them:
Leisure Connection used Leisure-net to carry out their mystery calls of their 50 plus sites on a regular basis using our call-Focus service. We are also their preferred provider for NBS and Non User Surveys and work with them to ensure all are carried out on a pre-planned basis to their clients requirements.
"Leisure-net have helped us improve our understanding of our members enormously, using their on-line members surveys and focus group work. The insight we gleaned helped inform our new approach to member retention"
Victoria Branch - Marketing Manager
Leisure-net have worked with DC Leisure over the last 5 years helping them with a range of Customer Insight services. We currently provide quarterly call-Focus mystery calls to over 60 of their sites across the country, as well as carrying out annual staff and client surveys.
"We have always been pleased with the quality of work produced by Leisure-net, helping us to monitor and improve the service we provide to both our customers and clients, call-Focus specifically has been a great tool for improving our sales processes"
Richard Millard - Client Relations and Sports Development Director
One of our longest standing clients, Freedom Leisure have grown over the last 8 years to become one of the largest trusts in the country. As they have grown our services have adapted to grow with them. We currently provide a complete Customer Insight programme to Freedom Leisure including call-Focus, visit-Focus, email-Focus, and Customer Experience Calls.
"Our relationship with Leisure-net has been a long and productive one, helping us to maintain the quality of our service as we grow. The intelligence provided on the customer experience is vital to both us and our clients"
Karen Burrell - Head of Sales and Marketing
We've been happy to provide Sencio with a comprehensive range of Customer Insight services for the last 5 years. Sencio have regular Visit- and call-Focus as well as regular non user surveys and Customer Experience Calls.
“We have worked in partnership with Leisure-net Solutions for over 5 years now. They have helped us systematically measure our customer experience which has resulted in better marketing, sales and service to our customers.”
Jane Parish Commercial Services Director
GLL are the largest Trust in the UK and Leisure-net regularly provide Focus Group and other Insight work to help them develop their customer services, programmes and pricing. Recent projects have involved work around their customer brochure and branding.
"Leisure-net are a great company to work with and always provide a professional service with insight into the leisure business and how our customers see services from leisure providers. My experience as a Leisure-net client extends over five years, and two different Trusts, I would not hesitate in recommending their services !"
Lesley Foster, Marketing Communications Manager
Other clients we are proud to work with and support include;
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