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home Company Background

Leisure-net Solutions are the leading provider of Customer Insight, Business Intelligence and Consultation services to the cultural services, active Leisure and Health and Fitness Industries.

Leisure-net work with leading industry organisations, local authorities and leisure and cultural trusts, as well as private sector operators and suppliers, helping them to understand their customers' and clients' needs and aspirations, and to deliver innovative service improvement initiatives.

Over more than 10 years now Leisure-net has established a reputation for delivering innovative and cost effective research solutions, with actionable results, impacting on front line service and the bottom line. We aim to do this by establishing long term, enjoyable and open partnerships, working with like-minded organisations!

Quest/NBS Scheme Management

Leisure-net are proud to be the joint Scheme Managers of Quest and NBS, in partnership with Right Directions.

For more details of these schemes please click here

QUESTLOGO NBS_Full_Colour_logo

 

Case Studies

  • Perfect storm or great opportunity?
    01.12.10
    ...
  • The Ultimate Question?
    30.11.10
    Mike Hill takes a look at the potential of the Net Promoter...
  • Hertsmere Leisure
    10.07.09
    ...
  • Green Light for UniS
    09.07.09
    The University of Surrey, UniS, found almost universal support from a...

News Items

  • Industry’s biggest customer service survey reveals low levels of satisfaction
    24.04.12
    The industry’s biggest customer service survey, carried out by Leisure-net...
  • Buzz as BEE customer training programme gets new owner and director
    27.03.12
    BEE, the industry’s leading ‘peer to peer’ customer experience...
  • Operators losing potential new members due to poor telephone response
    27.03.12
    Many operators could be driving away potential new members as a result of...
  • Top ten customer insights from over 10 years research
    28.11.11
    The following insights are based on a broad range of research among users...
  • Sector enouraged to take part in biggest survey based on Net Promoter Score
    22.11.11
    A 2010 survey which revealed shockingly low consumer perception of the...